Terms & Conditions – Brissmans

§1 General Information

Brissmans i Borås Aktiebolag (company registration number 556075-9564), hereinafter referred to as "Brissmans", "we" or "us", enters into purchase agreements with individuals aged 18 or older. Customers under the age of 18 must have permission from a parent or legal guardian.

Purchase agreements are concluded in Swedish, and we offer international shipping.

A purchase agreement is entered into when you submit your order at checkout.

All prices include 25% VAT.

We reserve the right to correct obvious errors, including incorrect prices, typographical errors or other inaccuracies, even after an order has been placed. If you do not accept a correction, you may cancel your order at no additional cost.

We also reserve the right not to fulfil an order if a product is out of stock or if technical issues prevent us from processing the order.

If you wish to make changes to your order after placing it, we can only accommodate these changes before your order has left our warehouse.

All products remain the property of Brissmans until full payment has been received.

Brissmans reserves the right to cancel a purchase if fraud is suspected.

§2 Shipping & Delivery

Orders are delivered free of charge when eligible free shipping options are available. Additional shipping methods with associated costs may be offered for certain regions. These alternative delivery methods must be actively selected at checkout.

We offer international shipping.

Occasionally, an item you have ordered may be unavailable or out of stock. We therefore reserve the right to cancel orders due to products being sold out.

If your order cannot be dispatched within the agreed timeframe, you have the right to cancel your purchase.

If your parcel or its contents are damaged during transportation, please report the damage immediately upon receipt.

If your parcel is lost during transportation, please contact our customer service team within a reasonable period (within two months).

Brissmans will send an order confirmation to the email address provided when placing your order, before your goods are dispatched.

Delivery Methods

Small Parcel Delivery

For orders of lower weight and volume, our small parcel delivery service may be available.

This delivery method is not available for cash-on-delivery orders or orders exceeding certain values.

Small parcels are delivered directly to your address.

Delivery to a Collection Point

For deliveries to collection points, we use PostNord MyPack Collect.

Once your order has arrived at the designated PostNord collection point, you will receive a notification.

Depending on whether you have provided a valid mobile phone number, notifications may be sent in one of the following ways:

SMS Notification: A text message will be sent to your mobile phone on the same day your parcel arrives at the collection point.

Postal Notification: A collection notice will be sent to your registered address. Please bring this notice and a valid form of identification when collecting your order.

Valid identification is required when collecting parcels.

If someone else is collecting the parcel on your behalf, please contact us for further information or refer to the instructions on PostNord's website.

In the event of delivery delays or unavailable products, we will notify you.

If you do not accept the revised delivery date, you have the right to cancel your order at no additional cost.

We do not offer additional compensation for delivery delays or products that are sold out.

Home Delivery

For the Home Delivery option, we use PostNord, as indicated at checkout.

Home delivery is only available in areas where our shipping partners provide this service.

Home delivery cannot be selected when paying by cash on delivery.

Our shipping partners will notify you by SMS and suggest a delivery time.

Depending on the delivery service, you may be able to adjust certain delivery details. Additional charges may apply for optional services.

Any such charges will be clearly communicated through the carrier's platform and are handled directly between the recipient and the carrier.

You may be required to present valid identification upon delivery.

If someone else receives the parcel on your behalf, they may also be required to present the recipient's identification.

If delivery cannot be completed because the recipient is unavailable, the parcel may be transferred to the nearest PostNord collection point.

The recipient will be notified of the available collection or redelivery options.

If the parcel cannot be delivered or collected, it will be returned to Brissmans and processed as a return.

Home delivery is subject to a shipping fee, which is clearly displayed at checkout.

Shipping charges may only be disputed if Brissmans or the shipping provider fails to fulfil the agreed delivery service.

We reserve the right to make ongoing adjustments to the availability and estimated delivery times of this service.

§3 Payment Methods

Credit & Debit Cards

We accept Visa, Mastercard and American Express.

Select card payment at checkout and follow the instructions to complete your purchase.

Your order will be dispatched once payment has been completed. No additional payment processing fees apply.

Invoice Payment – In-Store Only

We offer invoice payments through our payment partner Klarna.

When paying by invoice, orders are shipped to the customer's registered residential address.

If you wish to have your order delivered to a different address, please select another payment method.

There is no invoice administration fee (€0).

Payment terms are 14 days unless otherwise agreed.

Late payments may be subject to reminder fees, late payment interest and applicable reference interest rates.

Instalment Payments

We offer instalment payment options in cooperation with Klarna.

You may settle your outstanding balance in full at any point during the instalment period.

Available instalment payment options are displayed at checkout.

For current terms and conditions, please visit:

https://www.klarna.com/se/villkor

PayPal

You can pay using PayPal.

Select PayPal at checkout and follow the instructions to complete your purchase.

A PayPal account is required. If you do not already have one, you can create an account during checkout.

Your order will be dispatched once payment has been completed.

No additional payment processing fees apply.

Swish

Swish payments are available through the Swish mobile application.

Select Swish at checkout and follow the instructions using your Mobile BankID.

The payment will be deducted directly from the bank account linked to your Swish account.

No additional payment fees apply.

If a refund is required, the amount will be refunded through Swish.

The transaction is processed directly, and you will receive a notification in your Swish application once the refund has been completed.

§4 Right of Withdrawal, Returns & Exchanges

Right of Withdrawal

You have the right to withdraw from your purchase and return or exchange your items within 14 days of receiving your order.

If a returned item has been handled beyond what is necessary to establish its nature, characteristics and functionality, the customer may be responsible for any resulting reduction in value.

The reduction in value will be assessed by Brissmans.

To exercise your right of withdrawal, items must be returned with their original labels, packaging and shoe boxes, where applicable.

Customers have the right to inspect purchased items but must not break any hygiene or security seals.

The right of withdrawal does not apply to underwear.

If original accessories, protective cases, packaging, information booklets or certificates of authenticity are missing, Brissmans reserves the right to refuse the return.

Items originally delivered through home delivery are subject to the same return procedures as other shipping methods.

Exchanges

We offer free return shipping for exchanges within Sweden, provided that the enclosed prepaid return label is used.

An exchange means that you select a replacement item for each item you return.

Any difference in price will be refunded where applicable.

Exchanges are free of shipping charges for both full-price and discounted items.

If you return more items than you exchange, the additional items will be treated as regular returns and the applicable return conditions will apply.

Free exchanges are available within Sweden only.

Returns Within Sweden – €8

Customers in Sweden may return purchased items within 14 days of receiving their order.

A fixed return shipping fee of €8 applies. This fee will be deducted from your refund.

Alternatively, you may return your order free of charge at our physical store in Borås, Sweden.

The 14-day withdrawal period begins on the day you receive your order.

Please use the enclosed return form and prepaid return shipping label included in your parcel.

Returns Within the European Union – €18

Customers located outside Sweden but within the European Union may return purchased items within 14 days of receiving their order.

A fixed return shipping fee of €18 applies. This fee will be deducted from your refund.

The 14-day withdrawal period begins on the day you receive your order.

A return shipping label will be provided digitally as a PDF file, which you must print and attach securely to your parcel.

Free exchanges are available within Sweden only.

Returns Outside the European Union – €31

Customers located outside the European Union may return purchased items within 14 days of receiving their order.

A fixed return shipping fee of €31 applies. This fee will be deducted from your refund.

The 14-day withdrawal period begins on the day you receive your order.

A return shipping label will be provided digitally as a PDF file, which you must print and attach securely to your parcel.

Free exchanges are available within Sweden only.

Incorrect Orders

If you receive an incorrect item due to an error in order processing, you may choose between receiving the correct product or obtaining a full refund.

Return Packaging & Responsibility

All returned items must be carefully and securely packaged to prevent damage during transportation.

The customer is responsible for the risk of loss or damage during return shipping to Brissmans.

Complaints & Defective Products

If you wish to make a complaint regarding a damaged or defective product, Brissmans will assess the claim individually.

We may request that the item be returned for inspection if necessary.

Our first priority when handling a complaint is to repair or correct the defect.

If this is not possible and the complaint is approved, we will offer a replacement product.

If we are unable to provide an identical replacement, you have the right to cancel the purchase and receive a refund.

Refunds

Refunds are normally processed within 14 business days after we have received and approved your return.

Refunds will be issued using the original payment method and to the same account used when placing the order.

Return Address

For withdrawals, returns and complaints, please send your items to:

Brissmans i Borås AB
Stora Brogatan 4
503 30 Borås
Sweden

Customer Service

For questions regarding withdrawals, returns, exchanges or product complaints, please contact:

Email: info@brissmans.store
Phone: +46 33 41 28 23
Customer Service Hours: Weekdays, 11:00–18:00 (Swedish time)

§5 Product Range

Brissmans reserves the right to make changes to its product range and to remove products from sale before a purchase has been completed.

All products are subject to availability, and we reserve the right to cancel orders for items that are sold out.

Brissmans is not responsible for typographical errors or inaccuracies in product descriptions or other content published on this website.

We cannot guarantee that product images accurately represent the actual appearance, colours or details of the products.

Brissmans reserves the right to adjust prices and correct any pricing errors.

§6 Force Majeure

Brissmans shall not be held liable for any failure or delay in fulfilling its obligations under these Terms and Conditions when such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, actions or omissions by public authorities, new or amended legislation, labour disputes, blockades, fires, floods, sabotage, major accidents, natural disasters or other extraordinary events.

Force majeure may also include government decisions that adversely affect markets or products, such as restrictions, mandatory warning labels or sales prohibitions.

Other circumstances may include abnormal market downturns or criminal activities affecting the company's operations.

In such circumstances, Brissmans may be temporarily or permanently prevented from fulfilling certain contractual obligations.

§7 Complaints & Dispute Resolution

If you have any complaints, questions or feedback regarding Brissmans' products or services, please contact our customer service team:

Email: info@brissmans.store
Phone: +46 33 41 28 23
Opening Hours: Weekdays, 11:00–18:00 (Swedish time)

If you are not satisfied with how we have handled your complaint, you may contact your local consumer advice service or refer your complaint to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN).

Swedish National Board for Consumer Disputes (ARN)

Website: https://www.arn.se

Postal Address:
Box 174
101 23 Stockholm
Sweden

Brissmans follows the recommendations issued by ARN.

We do not undertake to participate in alternative dispute resolution procedures other than those expressly stated, but we will assess our participation on a case-by-case basis if a dispute arises.