Shipping policy
§2 Shipping & Delivery
Orders are delivered free of charge when eligible free shipping options are available. Additional shipping methods with associated costs may be offered for certain regions. These alternative delivery methods must be actively selected at checkout.
We offer international shipping.
Occasionally, an item you have ordered may be out of stock or unavailable. We reserve the right to cancel orders due to items being sold out. If your order cannot be dispatched within the agreed timeframe, you have the right to cancel your purchase.
If your parcel or its contents are damaged during transportation, please report the damage immediately upon receipt. If your parcel is lost during transit, please contact our customer service team within a reasonable period (within two months).
Brissmans will send an order confirmation to the email address provided when placing your order.
Small Parcel Delivery
For orders of lower weight and volume, our small parcel delivery service may be available. This delivery method is not available for cash-on-delivery orders or orders exceeding certain values.
Small parcels are delivered directly to your address.
Delivery to a Collection Point
For deliveries to collection points, we use PostNord MyPack Collect.
Once your order has arrived at the designated PostNord collection point, you will receive a notification.
Depending on whether you have provided a valid mobile phone number, notifications may be sent in one of the following ways:
SMS Notification: A text message will be sent to your mobile phone on the same day your parcel arrives at the collection point.
Postal Notification: A collection notice will be sent to your registered address. Please bring this notice and a valid form of identification when collecting your order.
Valid identification is required when collecting parcels. If someone else is collecting the parcel on your behalf, please contact us for further information or refer to the instructions on PostNord's website.
In the event of delivery delays or unavailable products, we will notify you. If you do not accept the revised delivery date, you have the right to cancel your order at no additional cost.
We do not offer additional compensation for delivery delays or products that are sold out.
Home Delivery
For the Home Delivery option, we use PostNord, as indicated at checkout.
Home delivery is only available in areas where our shipping partners provide this service. It cannot be selected when paying by cash on delivery.
Our shipping partners will notify you by SMS and suggest a delivery time.
Depending on the delivery service, you may be able to adjust certain delivery details. Additional charges may apply for optional services. Any such charges will be clearly communicated through the carrier's platform and are handled directly between the recipient and the carrier.
You may be required to present valid identification upon delivery. If someone else receives the parcel on your behalf, they may also be required to present the recipient's identification.
If delivery cannot be completed because the recipient is unavailable, the parcel may be transferred to the nearest PostNord collection point. The recipient will be notified of the available collection or redelivery options.
If the parcel cannot be delivered or collected, it will be returned to Brissmans and processed as a return.
Home delivery is subject to a shipping fee, which is clearly displayed at checkout.
Shipping charges may only be disputed if Brissmans or the shipping provider fails to fulfil the agreed delivery service.
We reserve the right to make ongoing adjustments to the availability and estimated delivery times of this service.
§3 Payment Methods
Credit & Debit Cards
We accept Visa, Mastercard and American Express.
Select card payment at checkout and follow the instructions to complete your purchase.
Your order will be processed once payment has been completed. No additional payment processing fees apply.
Invoice Payment – In-Store Only
We offer invoice payments through our payment partner Klarna.
When paying by invoice, orders are shipped to the customer's registered residential address. If you wish to have your order delivered to a different address, please select another payment method.
There is no invoice administration fee (€0).
Payment terms are 14 days unless otherwise agreed.
Late payments may be subject to reminder fees, late payment interest and applicable reference interest rates.
Instalment Payments
We offer instalment payment options in cooperation with Klarna.
You may settle your outstanding balance in full at any point during the instalment period.
Available instalment payment options are displayed at checkout.
For current terms and conditions, please visit:
View Klarna's General Terms and Conditions
PayPal
You can pay securely using PayPal.
Select PayPal at checkout and follow the instructions to complete your purchase.
A PayPal account is required. If you do not already have one, you can create an account during checkout.
Your order will be processed once payment has been completed. No additional payment processing fees apply.
Swish
Swish payments are available through the Swish mobile application.
Select Swish at checkout and follow the instructions using your Mobile BankID.
The payment will be deducted directly from the bank account linked to your Swish account.
No additional payment fees apply.
If a refund is required, the amount will be refunded through Swish. The transaction is processed directly, and you will receive a notification in your Swish application once the refund has been completed.
§4 Right of Withdrawal, Returns & Exchanges
Right of Withdrawal
You have the right to withdraw from your purchase and return or exchange your items within 14 days of receiving your order.
If a returned item has been handled beyond what is necessary to establish its nature, characteristics and functionality, the customer may be responsible for any resulting reduction in value.
The reduction in value will be assessed by Brissmans.
To exercise your right of withdrawal, items should be returned with their original labels, packaging and shoe boxes, where applicable.
Customers have the right to inspect purchased items but must not break any hygiene or security seals.
The right of withdrawal does not apply to underwear.
If original accessories, protective cases, packaging, information booklets or certificates of authenticity are missing, Brissmans reserves the right to refuse the return.
Items originally delivered through home delivery are subject to the same return procedures as other shipping methods.
Exchanges
We offer free return shipping for exchanges within Sweden, provided that the enclosed prepaid return label is used.
An exchange means that you select a replacement item for each item you return.
Any difference in price will be refunded where applicable.
Exchanges are free of shipping charges for both full-price and discounted items.
If you return more items than you exchange, the additional items will be treated as regular returns and the applicable return conditions will apply.
Free exchanges are available within Sweden only.
Returns Within Sweden – €8
Customers in Sweden may return purchased items within 14 days of receiving their order.
A fixed return shipping fee of €8 applies. This fee will be deducted from your refund.
Alternatively, you may return your order free of charge at our physical store in Borås, Sweden.
The 14-day withdrawal period begins on the day you receive your order.
Please use the enclosed return form and prepaid return shipping label included in your parcel.
Returns Within the European Union – €18
Customers located outside Sweden but within the European Union may return purchased items within 14 days of receiving their order.
A fixed return shipping fee of €18 applies. This fee will be deducted from your refund.
The 14-day withdrawal period begins on the day you receive your order.
A return shipping label will be provided digitally as a PDF file, which you must print and attach securely to your parcel.
Free exchanges are available within Sweden only.
Returns Outside the European Union – €31
Customers located outside the European Union may return purchased items within 14 days of receiving their order.
A fixed return shipping fee of €31 applies. This fee will be deducted from your refund.
The 14-day withdrawal period begins on the day you receive your order.
A return shipping label will be provided digitally as a PDF file, which you must print and attach securely to your parcel.
Free exchanges are available within Sweden only.
Incorrect Orders
If you receive an incorrect item due to an error in order processing, you may choose between receiving the correct product or obtaining a full refund.
Return Packaging & Responsibility
All returned items must be carefully and securely packaged to prevent damage during transportation.
The customer is responsible for the risk of loss or damage during return shipping to Brissmans.
Complaints & Defective Products
If you wish to make a complaint regarding a damaged or defective product, Brissmans will assess the claim individually.
We may request that the item be returned for inspection if necessary.
Our first priority when handling an approved complaint is to repair or correct the defect.
If this is not possible, we will offer a replacement product.
If we are unable to provide an identical replacement, you have the right to cancel the purchase and receive a refund.
Refunds
Refunds are normally processed within 14 business days after we have received and approved your return.
Refunds will be issued using the original payment method and to the same account used when placing the order.
Return Address
For withdrawals, returns and complaints, please send your items to:
Brissmans i Borås AB
Stora Brogatan 4
503 30 Borås
Sweden
Customer Service
For questions regarding withdrawals, returns, exchanges or product complaints, please contact:
Email: info@brissmans.store
Phone: +46 33 41 28 23
Customer Service Hours: Weekdays, 11:00–18:00 (Swedish time)